About Qmeter
Qmeter is a customer experience management company that provides software for collecting and analysing customer feedback. It has a presence in Dubai and serves organisations in the Middle East.
Its tools collect feedback through several channels: tablets and kiosks placed in branches and service centres, QR codes, SMS and email surveys, and websites. Customers can rate their experience quickly, often with simple smiley-face buttons.
The software turns this feedback into dashboards and reports, showing satisfaction levels by branch, service or employee, and alerting managers when customers are unhappy so they can respond quickly.
Government service centres in the UAE place a strong emphasis on customer happiness, and many use feedback systems to measure satisfaction and meet targets.
Banks, hospitals, retailers and telecom companies also use feedback tools to improve service and track performance across locations.
Measuring customer experience is only useful if organisations act on it, which is why alerts and follow-up workflows are key features.
Startups UAE lists Qmeter among the customer experience software providers in the UAE.
Its tools collect feedback through several channels: tablets and kiosks placed in branches and service centres, QR codes, SMS and email surveys, and websites. Customers can rate their experience quickly, often with simple smiley-face buttons.
The software turns this feedback into dashboards and reports, showing satisfaction levels by branch, service or employee, and alerting managers when customers are unhappy so they can respond quickly.
Government service centres in the UAE place a strong emphasis on customer happiness, and many use feedback systems to measure satisfaction and meet targets.
Banks, hospitals, retailers and telecom companies also use feedback tools to improve service and track performance across locations.
Measuring customer experience is only useful if organisations act on it, which is why alerts and follow-up workflows are key features.
Startups UAE lists Qmeter among the customer experience software providers in the UAE.